Shipping policy

Thank you for shopping with MON SALE. This Shipping Policy explains how we handle processing, shipping, and delivery of your orders placed through our website monsale.shop.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification once your order has been shipped.
Please note: during high-volume periods (such as holidays or promotions), processing times may take slightly longer.

2. Shipping Times and Costs

Shipping times vary depending on your location and the shipping method selected at checkout.
Typical delivery times are as follows:

  • Standard Shipping: 7–15 business days

  • Express Shipping: 3–7 business days

Shipping costs are calculated at checkout and depend on the destination and shipping method chosen.
We may offer Free Shipping promotions on selected items or order totals — these will be clearly stated on the product page or at checkout.

3. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and link so you can monitor your shipment’s progress.
If you haven’t received your tracking information within 5 days after order confirmation, please contact us at support@monsale.shop.

4. Customs, Duties, and Taxes

MON SALE is not responsible for any customs fees, import duties, or taxes applied to your order.
All fees imposed during or after shipping (such as tariffs, taxes, or customs clearance fees) are the responsibility of the customer.

5. Delays or Lost Packages

We are not responsible for delays caused by the shipping carrier, customs, or factors beyond our control (such as natural disasters or strikes).
If your order appears to be lost or delayed, please contact us — we’ll help you locate it or assist with a replacement if necessary.

6. Incorrect Address

Please make sure your shipping address is accurate and complete when placing your order.
We are not responsible for packages returned or lost due to incorrect or incomplete addresses provided by the customer.

7. Returns Due to Non-Delivery

If a package is returned to us due to unsuccessful delivery attempts, incorrect address, or refusal of customs fees, the customer will be responsible for any reshipping costs.

8. Contact

If you have any questions about shipping, delivery, or tracking, please contact our support team at:
📧 support@monsale.shop